ProBleu, Inc., a leader in IT Services & Support, is accepting applications for a full or part time position requiring experience with PC/network hardware and software configuration, maintenance, network troubleshooting, and issue resolution. Must be able to resolve technical issues and support customers by telephone. Must be thorough, detail-oriented, and flexible to assist with a variety of technical tasks, questions, and projects. Must be proficient with installation, setup, and configuration of desktop/laptop hardware and software, Microsoft Windows, Microsoft Office, and other common applications, printers, peripherals, and networking.
In this role, you will provide quality customer service with technical expertise while at client sites, as well as via telephone, email, instant messaging, and by remote access. Position requires strong customer interaction skills and the ability to work both independently and within a team environment. You will learn a lot as we deal daily with different technologies and solutions on routine basis.
THE IDEAL CANDIDATE
loves to work with computers and people;
can document their work so others can learn;
doesn’t give up easily but knows when to ask for help from others;
Is a strong self starter who has strong initiative;
works well with a team to help expand everyone’s knowledge and technical skills;
WHAT YOU’LL BE DOING
Respond to inquiries and requests for assistance. Investigate hardware/software problems and perform repairs.
Install, configure, and support internal organization’s and customer organization’s LAN, WAN, and Internet system or segments thereof.
Responsible for hardware and software installation, maintenance, and upgrading
Routine network administration and maintenance (monthly remote and on-site updates)
Configure and test computer hardware, networking hardware/software and operating system software
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network/computer requirements.
Maintain and administer computer networks and related computing environments, including computer hardware, systems software, basic applications software, and all configurations.
Maintain logs related to network functions, as well as maintenance and prepare records for clients.
Post and record daily account of time spent performing client transactions.
Monitor network performance in order to determine whether adjustments need to be made, and determine what and where changes will need to be made in the future. Determine hardware and software requirements for such changes.
Responsible for communicating with clients via email, phone and/or in-person, as well as completing and sending regular follow-up messages/status reports.
Implement security measures in order to protect data, software, and hardware.
Train people in computer system use as needed.
Research new technology and recommend its implementation.
Monitor and support critical network services such as(DNS, DHCP, SMTP, SNMP).
Perform service calls in a timely manner and answer users inquiries to resolve problems.
Work toward getting approved certifications
Help grow the company through writing blog articles or twitter, networking, referring new clients, etc.
CompTIA A+ and Network+ certifications are required, but may be obtained within 6 months of employment paid by ProBleu.
Valid Drivers License will be required.
Troubleshoot and diagnose laptops and desktops
Can easily toggle between working independently and with others
Ability to work on-site at our Bloomington office or remotely from home
Troubleshoot and repair Windows and Mac desktops and custom applications
Keen critical thinking skills and problem solving abilities
Ability to prioritize tasks and focus on the vital few instead of the trivial many
Support customers primarily off-site with occasional on-site assistance to senior technicians.
Documentation and time management expertise a must.
Strong Communication skills.
Strong commitment to Customer Service
Ability to work outside of normal office hours as needed or required by client projects
Eagerly willing to tackle unfamiliar problems and research “best practice” solutions
Innate sense of urgency to complete projects quickly yet thoroughly
Excellent verbal and written communication skills and demonstrated ability to “think on your feet”
Strong interpersonal and organizational skills
Demonstrated ability to manage deadlines
IT degree or equivalent experience in the field
Experience troubleshooting Windows XP/Vista/7/8/MAC
Experience troubleshooting desktops & laptops
MCSE, CCNA or equivalent certifications and/or experience in related field is a plus.
May be required to lift equipment weighing up to 75 pounds.
Percentage of Travel: 20%
COMPENSATION AND BENEFITS
Compensation paid every two weeks via direct deposit
Additional bonus payment for billable hours posted and completion of large projects
Paid time off for vacation, personal days, sick time and holidays
Business casual dress with ProBleu shirts/jacket provided
Self-scheduled working hours after six months of employment (eight hours from 7 am to 7 pm)
Performance reviews at 90/180 days and annually thereafter with the opportunity for raises every 12 months
Simple 401k and company match available after first year
Paid parking pass
Use of company-owned laptop plus additional monitors
Continuing education opportunities for those seeking additional technician certifications
No bureaucracy – direct and regular contact with our leadership team
Office space located near downtown Bloomington within walking distance to many attractions
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HOW TO APPLY
1. Send an email to firstname.lastname@example.org
2. As the body of your email, include
A short but simple bio/intro
Why this particular position and why ProBleu interests you
Where you learned about the job opening
3. Attach your resume as a PDF
HOW THE APPLICATION PROCESS WORKS
1. Due to the number of anticipated applications, we cannot respond to everyone. If we invite you to the first round, however, we’ll do so you within a week of your original submission.
2. If you are selected for the first round, and for all subsequent rounds, you’ll be notified via email if you do or don’t move on.
3. There are three rounds to our interview process:
first face-to-face and on-site interview with non-technical staff
written questions/answers completed on-site at ProBleu (no interview)
second face-to-face interview with technical staff